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    • Glossary

    SaaS & IT Glossary

    Your ultimate guide to software terminology. Demystify technical jargon, acronyms, and industry terms to make better business decisions.

    ACDGLMSVW

    A

    Agentic AI

    AI systems that can autonomously plan and complete tasks.

    AI Agents

    Autonomous systems that perform tasks and make decisions.

    AI Automation

    Using AI to automate workflows and processes.

    C

    CDN (Content Delivery Network)

    A network of servers that deliver content faster based on user location.

    Cloud Hosting

    Hosting that uses multiple servers to provide scalable and flexible resources.

    CRM (Customer Relationship Management)

    Software used to manage customer interactions and sales processes.

    Customer Retention

    Strategies focused on keeping existing customers engaged and active.

    D

    Dedicated Server

    Dedicated server is a physical server fully assigned to one user, providing maximum performance and control.

    G

    Generative AI

    AI that creates content such as text, images, or code.

    L

    Latency

    The time it takes for data to travel between server and user.

    Lead Management

    The process of capturing, tracking, and managing potential customers.

    M

    Marketing Automation

    Marketing Automation Explained: Tools, Benefits & Use Cases

    S

    Sales Pipeline

    A visual representation of deals moving through sales stages.

    Server Uptime

    The percentage of time a server remains operational and accessible.

    Shared Hosting

    Hosting where multiple websites share the same server resources.

    V

    VPS (Virtual Private Server)

    A virtual server with dedicated resources within a shared physical server.

    W

    Web Scraping

    Web scraping is the process of extracting data from websites and converting it into a structured format like tables or spreadsheets.

    Workflow Automation

    Automating sequences of tasks across systems.

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